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Jobs at UMass Dartmouth

UMass Dartmouth distinguishes itself as a vibrant, public research university dedicated to engaged learning and innovative research resulting in personal and lifelong student success. UMass Dartmouth values excellence, diversity, transparency, student-centeredness, accountability, innovation, engagement, collaboration, collegiality and safety.

Community Case Manager

Apply now Job no: 523110
Work type: Staff Full Time
Categories: Other Staff Positions, Administrative & Office Support



OFFICIAL JOB TITLE: Community Case Manager                                 

DIVISION: Student Affairs                                                                                                          

DEPARTMENT: Counseling Center

BARGAINING UNIT STATUS: ESU, 12                                   

FLSA STATUS: Exempt                                       

REPORTS TO: Director of Counseling Center


SUMMARY PURPOSE OF POSITION: As a member of the Student Affairs team, this position collaborates closely with Counseling Services, Health Services, Housing & Residence Education, University Police, Athletics, the Dean On-Call team, the Associate Vice-Chancellor/ Dean of Campus life, Vice Chancellor for Student Affairs to provide real-time wellness checks, crisis intervention, and follow-up care for students living on and off-campus. This person is an integral part of the CARE Team and student connection to resources.  Flexibility, teamwork, the ability to establish rapport during emotionally charged situations; and the ability to tolerate ambiguity are highly desired.  This position will also be responsible for triaging students of concern and providing case management coordination as needed.

In addition, the Community Case Manager participates in ongoing collaboration with other members of the Health and Wellness staff in providing psycho-educational programming and outreach services to the students, staff, and faculty. This position will work together with the Counseling Center and Health Services staff to help conduct training, outreach, and programming in the campus community on suicide prevention, gate-keeper training, Mental Health First Aid, or similar programs and initiatives such as Mental Health Awareness Week. This is a 12-month full-time position with evening/overnight work hours.


  • Provide consultation new and ongoing to students.
  • Coordinate response with in-person assessment/intervention and/or college and community resources.
  • Coordinates the CARE Team with the Associate Vice Chancellor/ Dean of Campus life.
  • Refer as appropriate to Counseling or recommended community providers for psychiatric evaluation, medications, and/or longer-term treatment.
  • Provide support to Counseling Center related to crisis intervention for students.
  • Supports crisis/well-being checks in the community with University Police and in coordination with the Dean on Call team with the possibility to attend in person at times.
  • Maintain all pertinent documentation including updating electronic records system on notes on student meeting notes, updates, and resources provided.
  • Attend and participate in all divisional and departmental meetings.
  • Provide consultation and training to staff, faculty, and students of the UMass Dartmouth community.
  • Participate in outreach activities in the community (e.g. residence areas, orientation, campus-wide events)
  • Serve on appropriate college-wide committees as required or requested.
  • Other duties as assigned.


  • EDUCATION:  Bachelor’s Degree


  • Crisis intervention and triage skills
  • Working with college students or working within a college setting
  • Familiarity with mental health online platforms
  • Ability to engage with multicultural and diverse student populations.
  • Strong consultation and presentation/training skills


  • EDUCATION: Master’s Degree
  • EXPERIENCE:  1-3 years’ experience in counseling, case management, social work, or related field
  • OTHER: Excellent, demonstrated crisis intervention skills and case management, Multicultural excellence in working with students of color, first-generation students, LGBTQ students, and international students, Strong knowledge of Dartmouth and other area resources, providers, emergency Hospitalization procedures, Experience providing crisis and counseling services.

Salary: $52,756 - $70,000

UMass Dartmouth offers exciting benefits such as:

  • 75% Employer-Paid Health Insurance
  • Flexible Spending Accounts
  • Life Insurance
  • Long Term Disability
  • State Pension Retirement Plan
  • Optional Retirement Savings Plans
  • Tuition Credit (Employee, Spouse, & Dependents)
  • Twelve (12) paid holidays
  • Paid personal, vacation, and sick time
  • And More!

Benefits for ESU UnionESU

Applicants must be authorized for employment in the U.S. on a full time basis. Employment-based visa sponsorship not available.

To apply please submit a letter of interest, current resume and the contact information for three professional references.

The deadline for internal applicants is 5/7/2024.

The review of applications will begin 5/8/2024 and will be ongoing.

Advertised: Eastern Daylight Time
Applications close:

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The University of Massachusetts is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class. UMass Dartmouth reserves the right to conduct background checks on potential employees.

Clery Disclosure Notice of Availability

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of Massachusetts Dartmouth publishes an Annual Security and Fire Safety Report. This report includes current security policies plus crime and fire statistics for the previous three calendar years. The body of the report also contains contact information for various campus and community resources related to crime prevention and survivor assistance. A digital copy of the report can be accessed on Jeanne Clery & Campus Security Authority. 

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