OFFICIAL JOB TITLE: Support Services Manager
DIVISION: Administration and Facilities
DEPARTMENT: Facilities & Physical Plant
BARGAINING UNIT STATUS: ESU, Cat. 14
FLSA STATUS: EXEMPT
Salary for ESU: Salary ESU
EEO STATUS: 3.7
JOB CODE: 043
REPORTS TO: Reports to the Assistant Director of Facilities
SUPERVISES: Provides direct supervision to the Supervisor of Janitors, HVAC, Electrician, Locksmith and Plumber; provides indirect supervision to the grounds and custodial staff
SUMMARY PURPOSE OF POSITION: The Support Services Manager has responsibility for managing the day-to-day housekeeping and grounds assignments. The Support Services Manager, under the direction of the Assistant Director of Facilities, oversees and coordinates special housekeeping and grounds requests and projects. The Support Service Manager, under the direction of the Assistant Director of Facilities, is responsible for ensuring appropriate grounds and custodial services and support are provided for all on-campus and off-campus University activities, events, conferences, meetings, functions, etc.
EXAMPLES OF PRIMARY DUTIES AND RESPONSIBILITIES:
- Assist the Assistant Director with the enforcement of OSHA safety regulations
- Assist the Assistant Director with monitoring the leave management system for employees within the housekeeping and grounds units and conduct monthly audits; assist the Assistant Director with the grounds and custodial overtime paperwork
- Make recommendations to the Assistant Director for all schedules and work shift changes as related to custodial and grounds related jobs to accommodate special events/projects; submit daily requests to Assistant Director for overtime within the unit for approval
- Use 25Live conferencing software to approve all resources and spaces and attend such meetings, maintains communication with the Conference Office about events
- Oversee the Woodland Commons for any and all functions, including scheduling overtime for events and working with Woodland Maintainer I staff to coordinate set-ups and use of the building
- May be required to initiate Dig-Safes and stake out areas with Grounds to ensure proper/safe tent placement
- Meet weekly with the Conference Services Manager to coordinate conference services for Woodland Commons complex and residential rentals during the summer and academic year
- Responsible for working in collaboration with Conference and Events to arrange services for conferences, workshops, camps and other events by accommodating facilities, specifying services, and conducting walk-through of spaces
- Responsible for coordinating activities of support services and staff for conferences, events and activities such as summer conferences, orientation and event functions for residential halls, student activities such as Freedom Festival, Spring Fest, Move-In, Move-Out etc
- Use the FAMIS/CAMIS Work Order System
- Assist the Assistant Director in the ongoing in-house training and make recommendations for professional development and training needs for all employees
- Assist the Assistant Director with the quality assurance assessment program; conduct quality assurance reviews on all employees monthly and conduct annual evaluations of assigned employees
- Responsible for developing and maintaining a Quality Assurance Rounding Program, which, will include, but is not limited to, assigning buildings for inspections (rounds), entering data and initiating work orders, assigning work, creating and maintaining a live spreadsheet and an activity log of monthly activities and follow-up
- Respond to and coordinate operations response to emergency situations during regular shifts, nights, weekends and holidays as directed
- Develop, promote and maintain a customer service orientation program between staff, students, clients and co-workers and ensure follow-up after project completion
- Report damage of residential and academic facilities using the department’s work request system
- Under the direction of Assistant Director of Facilities coordinate and stage all major furniture moves in housing to support 6,000 plus students, staff and guests
- Assist the Assistant Director with external contracts with vendors including pest management and waste management
- Work with other leaders within the Physical Plant to support the snow response team for both academic and residential parking lots, drives, and all other grounds
- Serve as Housekeeping and Grounds department lead in the absence of the Assistant Director
- Assist the Assistant Director with the preparation and maintenance of the Housekeeping and Grounds annual budget
- Serve on various University committees and represent the department to the University community and the general public
- Assist Facilities with implementing sustainability goals
- Serve as a liaison with other campus departments, as appropriate
- Manage janitorial product ordering i.e., chemicals, shower curtains etc
MINIMUM QUALIFICATIONS:
EDUCATION:
- Bachelors Degree in business, hotel and restaurant management, facilities management or related field
EXPERIENCE:
- Previous experience in institutional management within an institutional or large residential facility
- Demonstrated experience in the supervision of housekeeper’s personnel
OTHER:
- Must be available to respond to situations that arise during holidays, weekends or evenings, including being “on call” after normal business hours
- Valid driver’s license required
- May work under adverse conditions and extremes of heat, cold, dampness, and humidity
- May be exposed to the harmful effects of noxious gases, mold, mildew, may work in confined spaces and various heights such as manholes, ladders, and staging
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- Knowledge and understanding of housekeeping and conference operations within a large sized university system
- Ability to work successfully with clients, students, staff, faculty and other departments and other agencies
- Demonstrated ability in working with external vendors and contractors
- Ability to train staff
- Planning and organizational skills
- Extensive knowledge working with work standards and specifications
- Knowledge of code regulations
- Ability to supervise housekeepers and student staff
PREFERRED QUALIFICATIONS:
- IEHA certification
- ISO 9000/ 1400 certification
- Proficient in the use of office software and work management systems
- Proficient oral and written communication skills
- Work order system
- Leadership skills, customer focused, value employees, strong diversity skills, must be reliable, strong work ethic, strong interpersonal skills, experience working in a unionized environment; manage by walking around philosophy
- Experience in housekeeping management
- APPA or EFP Certification or equivalent certification
UMass Dartmouth offers exciting benefits such as:
75% Employer-Paid Health Insurance
Flexible Spending Accounts
Life Insurance
Long Term Disability
State Pension Retirement Plan
Optional Retirement Savings Plans
Tuition Credit (Employee, Spouse, & Dependents)
Twelve (12) paid holidays
Paid personal, vacation, and sick time
And More!
Benefits for ESU Union: ESU
Applicants must be authorized for employment in the U.S. on a full time basis. Employment-based visa sponsorship not available.
Important Notice!
UMass Dartmouth requires COVID-19 vaccinations for all faculty, staff, and students who wish to work, live, learn or physically come to campus. Read More.
To apply please submit a letter of interest, current resume and the contact information for three professional references.
The deadline for internal applicants is February 28, 2023
The review of applications will begin March 1, 2023 and will be ongoing.