OFFICIAL JOB TITLE: Program Manager for Student Support/Nursing
DIVISION: Academic and Student Affairs
BARGAINING UNIT STATUS: ESU, Cat. 14
FLSA STATUS: EXEMPT
EEO STATUS: 3.1
JOB CODE: 043
REPORTS TO: Program Director
SUPERVISES: Program Staff/student leaders, peer mentors
Salary: ESU Salary Range
SUMMARY PURPOSE OF POSITION:
The Program Manager for Student Support manages and supports ongoing retention and student success initiatives and activities for students enrolled in the College of Nursing and Health Sciences (CNHS) in order to increase undergraduate student retention and student success. Coordinates academic progress and retention programs and oversees the academic advising support services provided to all students from first-time enrollment to degree attainment in order to increase the number of diverse nursing students in CNHS. Provides outreach and administrative leadership which includes overseeing academic advisor, student leaders and work study, fostering of outcome-driven efforts, and collecting data and producing reports on the student support program, and on retention and persistence measures. Communicates as necessary with respective college administrators and faculty to ensure the program goals. Follows the University's and college’s best practices to build and/or support local partnerships to recruit and retain nursing students from disadvantaged populations. Leads the College wide undergraduate initiative developing the program outcomes for all student success initiatives and activities, monitors assessment of those outcomes, and develops plans of action for improvement based on the assessment of those outcomes. Ensures adequate data on academic support services and student success are collected, maintained and disseminated. Mentors staff advisors in their role on outcome expectations and oversees their participation in achieving outcomes. Collaborates with campus-wide support service departments to ensure appropriate use of various resources designed to meet students’ needs. Remains current in industry standards, evidence-based practices and best practices, while mindful of campus efficiency and effectiveness expectations.
EXAMPLES OF PRIMARY DUTIES AND RESPONSIBILITIES:
- Implements the strategic achievement of program operational objectives by contributing information and analysis to functional plans and reviews; oversee overall program outcomes, productivity, quality, and customer-service standards; identify and resolve problems; support program staff, students and partners.
- Achieves program’s financial objectives by overseeing the program budget, estimating requirements; prepares an annual budget; schedule expenditures; utilize budget management system for grant funds, analyze variances; initiate corrective actions.
- Assists in negotiating contracts and manages contractual relationships with vendors and consultants for the project as required or as designated.
- Supports a work environment of professional practice by collaborating and communicating with other academic advisors across campus to encourage innovation and collaboration; actualizing human caring; eliciting a commitment to excellence; demonstrating a respect for diversity; research and develop evidence based educational approaches for student success.
- Oversees processes for ensuring academic standards, while maintaining a full caseload (45-60 nursing students) to include advising, enrichment opportunities, academic support activities and development as a scholar.
- Identify social determinants of student success, develop and implement initiatives to promote retention and graduation of diverse students.
- Develop and implement programs to promote student leadership skills.
- Explore, develop, implement and evaluate a holistic admission review process tailored to the nursing program as evidence of a commitment to graduating a more diverse student body.
- Collaborates with and provides regular updates to the Assistant/Associate Dean on issues pertaining to student recruitment, enrollment, academic standards, orientation, and course scheduling.
- Serves as college liaison with University and community partners by facilitating open channels of communication with internal and external partners, students, faculty, staff, other departments; resolving problems/complaints and/or channeling them to appropriate department for solution.
- Achieves quality results by developing plans and programs; introduce and evaluate new programs and technology; provide an optimum learning environment for nursing students.
- Collect data and produces reports related to services and programs, and retention and persistence measures. Recruit, hire, and train peer coaches; create a sustainability plan.
- Utilize evidence-based strategies to address individual needs of disadvantaged students and support academic success; evaluate the effectiveness of the strategies by tracking common themes, referrals, outcomes and gaps; determine impact on persistence and plan for dissemination of results.
- Works collaboratively with faculty and staff and advising services to advance students' educational experiences, by identifying short-term and long-range issues that must be addressed; provide information and commentary pertinent to deliberations; recommend options and courses of action; implement directives.
- Maintains knowledge (professional and technical) through scholarly presentations and publications; attend educational workshops; establish personal networks; utilizing state-of-the-art practices; membership in professional societies.
- Remain current in advising matters and related developments throughout campus to serve as a reference point for faculty and staff.
- Demonstrates cultural competencies and behaviors in all interactions.
- Performs other duties as assigned.
EDUCATION: Bachelor’s Degree in nursing, counselling, education or related field
EXPERIENCE: Demonstrated experience (3 or more years) in program/grant management at a leadership level or an equivalent combination of related training and relevant experience. Experience in the policies and procedures of an education community. Experience as educator or counselor with college age students.
OTHER: Flexible schedule and regional travel required.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- Excellent interpersonal, organizational, multitasking and public-speaking skills.
- Demonstrated ability and commitment to working with students from underserved populations.
- Ability to understand and relate to disadvantaged and minority students.
- Ability to facilitate the academic success of college nursing students.
- Ability to work with students both individually and in group settings.
- Demonstrated ability to communicate well orally and in writing
- Working knowledge of basic office software (Word, Excel, PowerPoint, databases) and social media (blogs, Twitter etc) to facilitate student success.
- Acts as a professional representative of the College and University at all times.
- Significant experience, (3 or more years) in a post-secondary academic or student support program with some administrative duties.
- Working knowledge of regional high schools, community organizations, associations and programs which support the mission, goals and objectives of the Diversity Nursing Scholars program.
- Preferred candidate will represent the diversity of the community served in this grant.
- Bilingual/bicultural English/Spanish or English/Portuguese.
- Licensed/certified (or eligible) in Massachusetts.
UMass Dartmouth offers exciting benefits such as:
75% Employer-Paid Health Insurance
Flexible Spending Accounts
Long Term Disability
State Pension Retirement Plan
Optional Retirement Savings Plans
Tuition Credit (Employee, Spouse, & Dependents)
Twelve (12) paid holidays
Paid personal, vacation, and sick time
Benefits for ESU Union: ESU
Applicants must be authorized for employment in the U.S. on a full-time basis. Employment-based visa sponsorship not available.
UMass Dartmouth requires COVID-19 vaccinations for all faculty, staff, and students who wish to work, live, learn or physically come to campus. Read More.
To apply please submit a letter of interest, current resume and the contact information for up to three professional references.
The review of applications will be ongoing.