Employment Opportunities

The University's best practices is to build and/or support student academic success and retention, and assist in meeting strategic objectives for persistence and timely graduation of all the student population.

Student Loan Manager

Apply now Job no: 515436
Work type: Staff Full Time
Categories: Other Staff Positions, Administrative & Office Support

If you are looking for an exciting career and great benefits, look no further!

UMass Dartmouth is the place for you! 

OFFICIAL JOB TITLE:  Student Loan Manager

DIVISION:   Enrollment Management

DEPARTMENT:  Financial Aid


FLSA STATUS: Exempt                                            


JOB CODE: 0230

REPORTS TO:  The Associate Director of Operations and Technology

SUPERVISES: Exercises functional supervision of clerical staff and student employees in the performance of assigned duties.


UMass Dartmouth offers exciting benefits* such as:

  • 75% Employer-Paid Health Insurance
  • Flexible Spending Accounts
  • Life Insurance
  • Long Term Disability
  • State Pension Retirement Plan
  • Optional Retirement Savings Plans
  • Tuition Credit (Employee, Spouse, & Dependents)
  • Twelve (12) paid holidays
  • Paid personal, vacation, and sick time
  • And More

Benefits: Benefits at UMass Dartmouth


SUMMARY PURPOSE OF POSITION: The Student Loan Manager is responsible for the administration of all educational loan programs processed through the Financial Aid Office; including Federal Direct, Federal Perkins/Nursing, Federal Nurse Faculty, Massachusetts No Interest, and private loan programs.  Manages all functions of loan programs; including loan origination, certification, disbursement, reconciliation, compliance and program integrity. 

Follows the University’s best practices to build and/or support student academic success and retention, and assist in meeting strategic objectives for persistence and timely graduation of all the student population.



  • Administer federal, state, and private student loan programs in accordance with federal/state financial aid regulations, program guidelines issued by the United States Department of Education, Massachusetts Office of Student Financial Assistance OSFA and established institutional policies and procedures. 
  • Manage all functions related to federal loan processing; including loan eligibility, origination, error resolution, certification, disbursement and borrower requirements. Reconcile federal loan disbursements between the U.S. Department of Education Common Origination and Disbursement (COD) and university’s information systems database on a monthly basis and complete year end closeout.  Work closely with the Bursar’s Office to insure cash receipts are credited to student accounts and reconciled appropriately.
  • Responsible for the management of all Federal Direct Parent and Graduate Parent Loan for Undergraduate Students (PLUS) applications approvals and denials and all actions required for processing.
  • Responsible for the management of all private education loan funds including certification with lender, awarding, disbursement, and reconciliation.  Serve as the campus representative of the annual Boston-Dartmouth-Lowell (BDL) Private Loan Request for Information (RFI) process to select lenders for the university’s preferred lender list. 
  • Review students who are close to or at federal loan aggregate limits and package financial aid award or adjust award accordingly.
  • Responsible for the management of all Massachusetts No Interest Loans for Undergraduate Students approvals and denials and all actions required for processing.
  • Serve as the University’s subject matter expert related to all loan processing.   Maintain a solid and expanding knowledge of financial aid rules, regulations, policies, procedures, guidelines, and best practice to ensure compliance with federal, state and institutional rules and regulations pertaining to student eligibility and loan processing. Document all institutional policies and procedures related to student/parent educational loan programs.   Work with financial aid systems staff to ensure changes and updates to loan regulations, laws, and eligibility criteria are reflected within system, institutional policies and procedures and consumer information. 
  • Act as a liaison between student loan recipients and the Department of Education loan servicing/origination center and private lenders to troubleshoot issues and concerns.
  • Develop and maintain a comprehensive default management program.  Initiate financial aid literacy and counseling workshops with students to educate them about their responsibilities as a borrower.  Administer follow-up and tracking activities in accordance with default management procedures.
  • Maintain auditable student files and program records in accordance with federal and state regulations, as well as institutional policies and procedures.
  • Collaborate with Financial Aid Office report writer to develop and maintain reports to effectively manage and enhance loan processing and reconciliation.
  • Conduct financial aid informational activities, such as entrance and exit counseling sessions, financial literacy information sessions, orientation, open house, and similar public speaking engagements on and off campus.
  • Assist as needed with student caseload of prospective and matriculated students as needed on tasks including, but not limited to, financial aid application and award eligibility (including C Flags), verification, award changes, appeals, satisfactory academic progress appeals, Return of Title IV Funds and State withdrawal refund calculations, and loan borrowing.
  • Act as the university’s Enrollment Management liaison to keep all departments apprised of any changes in regulations or office procedures.
  • Perform other duties as required.



EDUCATION:  Bachelor’s degree

EXPERIENCE:  Demonstrated experience (over three years) in office administration as demonstrated through work in a professional environment.

OTHER: Ability to work evenings/weekends. Occasional local and regional travel.



  • Proficient with the Microsoft Office suite (i.e., Word, Excel, and PowerPoint).
  • Excellent written and verbal communications skills, including public speaking engagements.
  • Ability to manage multiple projects and priorities concurrently.
  • Ability to work under pressure and meet deadlines.
  • Ability to meet and deal effectively with others and provide superior customer service.
  • Ability to counsel students.
  • Must be extremely detail-oriented and accurate.



  • Solid knowledge of Title IV federal financial aid regulations.
  • Experience using the People Soft system (or similar student information system).


Applicants must be authorized for employment in the U.S. on a full-time basis. Employment-based visa sponsorship not available.

Effective September 27, 2021, UMass Dartmouth requires that all members of the campus community are fully vaccinated against Covid-19 and provide proof of vaccination. Additionally, all members of the campus community must obtain a Covid-19 booster shot and provide proof when requested. Individuals who are not yet eligible to receive a booster shot must obtain one within 30 days from the date they become eligible.

To apply, please submit a letter of interest, current resume and the contact information for three professional references.

The deadline for INTERNAL applicants is September 12, 2022.

The review of applications will begin September 13, 2022.

Advertised: Eastern Daylight Time
Applications close:

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