Employment Opportunities

The University's best practices is to build and/or support student academic success and retention, and assist in meeting strategic objectives for persistence and timely graduation of all the student population.

Coordinator of Student Support Services-OCE (INTERNAL ONLY)

Apply now Job no: 515288
Work type: Staff Full Time
Categories: Administrative & Office Support

OFFICIAL JOB TITLE:  Coordinator of Student Support Services, OCE (INTERNAL ONLY)

DIVISION:   Academic Affairs

DEPARTMENT:  Online & Continuing Education

BARGAINING UNIT STATUS:  ESU Cat. 13             

FLSA STATUS: Exempt                                            



REPORTS TO:  Director of OCE Student Support and Success 

SUPERVISES: Supervises student interns, work-study students and graduate students working in the department (up to 3).


UMass Dartmouth offers exciting benefits* such as:

  • 75% Employer-Paid Health Insurance
  • Flexible Spending Accounts
  • Life Insurance
  • Long Term Disability
  • State Pension Retirement Plan
  • Optional Retirement Savings Plans
  • Tuition Credit (Employee, Spouse, & Dependents)
  • Twelve (12) paid holidays
  • Paid personal, vacation, and sick time
  • And More

Benefits: Benefits at UMass Dartmouth



The Coordinator of Student Support Services assures that Online and Continuing Education students have appropriate access to student services. Working with the Admissions team, assures that student admissions needs are met. Assists the Director and Assistant Director in providing services in partnership with the colleges for online and continuing education adult students. Coordinates activities related to success, retention and graduation efforts. Focuses on outreach and communication with new and returning students, prospective students and specific populations of online and continuing education students.



  • Maintains all tracking sheets, fact sheets, academic plans and advising materials in consultation with Director, Assistant Director and academic departments.
  • Consults with Transfer Coordinator on issues pertaining to transfer course equivalencies for current and potential students.
  • Updates all student academic plans in coordination with academic departments as necessary.
  • Works with college administrators and faculty on general and specific advising needs.
  • Coordinates outreach events with OCE admissions counselor to potential transfer students.
  • Responds to inquiries in the admissions cycle when specific academic questions are requested.
  • Provides preliminary transfer credit reviews as part of admissions cycle.
  • Assists internal and external transfer students in understanding requirements and choosing appropriate academic path.
  • Assists in meeting with students in academic jeopardy to develop strategies for academic success.
  • Manages all follow-up activities for current OCE students coaching them to continue their enrollment at the University.
  • Oversees and participates in re-enrollment campaigns and advising outreach to students at periodic intervals during the academic year as determined by the Director of OCE Student Support Services.
  • Collaborates with our Registrar office to generate email and mailing lists of inactive students to target in retention campaigns through our CRM.
  • Assists in reviewing best practices to support online learners, adult students, and at-risk OCE students implementing plans to build and support student academic success and retention.
  • Supports the Assistant Director with research, design and coordinate implementation of projects such as Prior Learning experiences, transfer credit opportunities and outreach to community colleges.
  • Assists with reporting for data analysis.
  • Advises students enrolled in programs offered through OCE in collaboration with departmental advisors (reduced caseload).
  • Participates in local, regional and national conferences as well as various professional associations to keep abreast of current issues and to explore networking opportunities for OCE.
  • Performs other duties as assigned.



EDUCATION: Master’s Degree

EXPERIENCE: Demonstrated (over three years) experience working in higher education support services

OTHER: Must be able to work morning, evening and/or weekend hours as needed during peak enrollment periods and special functions; travel to off-campus sites on occasion. Eligible for remote work options.


    • Research and analytical skills.
    • Excellent written and verbal communication skills including presentations.
    • Exceptional organizational skills.
    • Ability to work with a wide range of people in a quickly changing and complex environment.
    • Demonstrated experience to lead through persuasion rather than direct authority



  • Excellent critical thinking and analytical skills. Excellent administration skills.
  • Experience advising online and adult learners.
  • Significant experience with diverse student populations.
  • Demonstrated experience developing programming for undergraduate populations.


Applicants must be authorized for employment in the U.S. on a full-time basis. Employment-based visa sponsorship not available.

Effective September 27, 2021, UMass Dartmouth requires that all members of the campus community are fully vaccinated against Covid-19 and provide proof of vaccination. Additionally, all members of the campus community must obtain a Covid-19 booster shot and provide proof when requested. Individuals who are not yet eligible to receive a booster shot must obtain one within 30 days from the date they become eligible.

To apply, please submit a letter of interest, current resume and the contact information for three professional references.

The deadline for INTERNAL applicants is August 18, 2022.

The review of applications will begin August 19, 2022.

Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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