OFFICIAL JOB TITLE: Director of Operations
DIVISION: Administration & Finance
DEPARTMENT: Administrative Services
BARGAINING UNIT STATUS: ESU Cat. 16
FLSA STATUS: Exempt
EEO STATUS: 31
JOB CODE: 0430
REPORTS TO: Works under the general supervision of the Associate Vice Chancellor of Administrative Operations and Compliance.
SUPERVISES: Responsible for the supervision of the University parking and enforcement, student card system, and transportation operations. This includes supervision of contracted vendor service providers in assigned areas of responsibility. Oversight of grad assistant and work study and non-work study students.
MINIMUM STARTING SALARY: $ ESU SALARY RANGES
BENEFITS: Benefits for ESU
SUMMARY PURPOSE OF POSITION: The Director is responsible for the Supervision and operational management of the University Student Locker, Student Card System, Parking and Enforcement, Business Continuity Planning, Transportation and Fleet Management operations. This position oversees the strategic direction and vision of these operations. The Director works closely with various departments and organizations in the coordination and delivery of services during daytime and evening operations. This position is also responsible for the marketing of programs and services provided within the Fiscal Affairs Division. This includes the development of communication to our internal customers, as well as external, through electronic media, webpage updates and revisions to policies and procedures. The Director collaborates with University Marketing and Admissions in the development of innovative ideas to aid in the delivery of services. This position is responsible for developing, establishing and implementing a Fiscal and Administrative Services brand. The Director participates in the development of budget in areas of responsibility and works closely with the Associate Vice Chancellor in finding additional revenue opportunities through increased usage of facilities and use of services.
Follows the University’s best practices to build and/or support student academic success and retention, and assist in meeting strategic objectives for persistence and timely graduation of all the student population.
EXAMPLES OF PRIMARY DUTIES AND RESPONSIBILITIES
- Responsible for the overall daily operational oversight of the areas of UMass Student Card Program, Parking and Enforcement Services, Transportation Services and Fleet Management.
- Monitor and manage budget aspects on a monthly basis.
- Responsible for the facilitation, development, review and administration of University Business Continuity planning.
- Review and approve capital expenditures associated with operational responsibilities and budgets.
- Works collaboratively with Student Affairs in regards to utilization of Student Card Program for the meal plan to ensure systems are effective and reconciliation of student card transactions.
- Ensures annual inspection of student lockers is completed in accordance with policy and procedures.
- Ensures the administration of charge back systems associated with assigned areas of responsibilities.
- Develops and updates internal operational policies and works with Associate Vice Chancellor in order to facilitate annual updates of departmental policy and procedures.
- Responsible for electronic media communication within the Administration and Finance Division.
- Actively seeks out customer feedback to improve communication on services provided.
- Develops, implements, and manages marketing/advertising/training strategies directed towards internal and external clients to improve the level of customer service provided. Provides training based upon strategies developed.
- Leads initiatives and projects in assigned areas delivering final solution as assigned.
- Works Collaboratively with Facility and Public Safety Departments regarding business and operational needs to include but not limited to parking lot planning, signage, parking enforcementand coordination of seasonal enforcement and special events as pertains to assigned areas of responsibility.
- Produces Administrative Services annual report to be provided to the Division of Administration and Finance.
- Responsible for the development and implementation of branding and marketing of assigned operations and Administration and Finance Division. Works closely with University Marketing, the Associate Vice Chancellor and service providers in capturing revenue from on and off campus clients by maximizing usage of facilities and services.
- Responsible for the preparation and monitoring of the annual and long range budgets in assigned areas of responsibility.
- Manages the university directional signage program associated with Parking & Transportation Operations.
- Meets with vendors and recommends, reviews and ensures compliance of their contractual responsibilities on behalf of the University. Provides supervision to outside vendors/contractor in conjunction with the Director.
- The Director will participate in the RFP and contract development process for services provided by outside vendors as it pertains to the Campus Services Department.
- Serve liaison on committees and teams to assist with implementation of University wide initiatives and policies.
- Responsible for the maintenance and/or repair of all equipment associated with assigned areas of responsibility, including supervision of vendor maintenance and/or repair of all equipment associated with operations, assist in the negotiation of maintenance contracts, and resolution of disputes over non-performance, and must be capable of exercising the necessary amount of independent discretion to accomplish the required results.
- Serves as the Data Custodian for the areas of assigned responsibility.
- Serves as primary operational back up to Assistant Director of Auxiliary Services.
- Other duties as assigned.
EDUCATION: Master’s degree.
EXPERIENCE: Significant (over five years) experience in, auxiliary operations management, retail service center and customer-oriented operations or other related fields.
OTHER: Job duties may require occasional hours worked outside of established schedule. Some local and regional travel required.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- Demonstrated ability to handle multiple projects or tasks simultaneously.
- Demonstrated knowledge and proficiency with computer and basic software applications.
- Must have the ability to exercise independent discretion to accomplish all of the duties required in the position.
- Demonstrate leadership ability.
- Demonstrated experience in financial management and strategic planning
- Ability to work collaboratively in a diverse university environment
- Demonstrated commitment to quality and customer service
- Must have understanding of policies and procedures of the University
- Job duties may require hours worked outside of established schedule.
- Knowledge and ability to use and maintain sophisticated databases and relevant software
- Ability to supervise employees and student workers.
- Excellent working knowledge of MS Office suite.
- Strong interpersonal, organizational and communication skills.
- Previous experience in higher education.
- Knowledge of business practices within an institution of higher education.
- Knowledge of software systems as utilized in an institution of higher education.
Applicants must be authorized for employment in the U.S. on a full-time basis. Employment-based visa sponsorship not available.
Effective September 27, 2021, UMass Dartmouth requires that all members of the campus community are fully vaccinated against Covid-19 and provide proof of vaccination. Additionally, all members of the campus community must obtain a Covid-19 booster shot and provide proof when requested. Individuals who are not yet eligible to receive a booster shot must obtain one within 30 days from the date they become eligible.
To apply, please submit a letter of interest, current resume and the contact information for three professional references.
The deadline for INTERNAL applicants is May 5, 2022.
The review of applications will begin May 6, 2022.