Employment Opportunities

The University's best practices is to build and/or support student academic success and retention, and assist in meeting strategic objectives for persistence and timely graduation of all the student population.

Associate Director of Counseling Services/Diversity Specialist (48 Week)

Apply now Job no: 494546
Work type: Staff Full Time
Categories: Other Staff Positions




Time off between  MID June and MID August


OFFICIAL JOB TITLE:  Associate Director of Counseling Services/Diversity Specialist    

DIVISION: Student Affairs

BARGAINING UNIT: ESU, Cat.  17 (48-weeks position)                                  

DEPARTMENT: Counseling Center

FLSA STATUS: EXEMPT                                                                                                         

EEO STATUS: 3.9   


REPORTS TO: Director of Counseling Services

SUPERVISES: Counseling Center Staff in absence of Director

SALARY: https://www.umassd.edu/hr/policiesandlaws/unioncontracts/

SUMMARY PURPOSE OF POSITION:  Assist the Director with overall operations of the department.  Serve as Acting Director in Director’s absence.  Responsible for strengthening clinical, outreach and training experiences within the department and acts as a liaison to other campus offices providing services to historically marginalized, oppressed and underrepresented groups. Assume responsibility for coordinating 3rd-party billing. Assume responsibility as Quality Assurance Officer and Client Records Manager, HIPPA Compliance Officer, Counseling Center Outreach Coordinator and Technology Coordinator.  As Psychologist, provides culturally-informed individual and group counseling and psychotherapy to students, primarily during fall and spring semesters.   Provide psycho-educational workshops, presentations and training programs.  Supervise, train and evaluate interns. Consult with faculty, staff, administrators, parents, and outside medical and mental health professionals. Provide crisis intervention services.  Follows the University’s best practices to build and/or support student academic success and retention, and assist in meeting strategic objectives for persistence and timely graduation of all the student population.


  • Serve as FERPA/HIPPA Compliance Officer, maintaining up-to-date knowledge of HIPPA regulations and providing yearly training to all Counseling Center staff on FERPA/HIPPA.  With director, conduct annual HIPPA compliance review.   Assist director in modifying policy and procedures as needed to maintain HIPPA compliance.  Maintain file of incident reports, including security and confidentiality problems governed by HIPPA.   Investigates privacy violation complaints, responding with a formal report, recommendations for changes in policy, procedure and training and attempts to mitigate harm from any violations.
  • Serve as 3rd-party insurance contract compliance manager.   Maintain up-to-date knowledge of insurance regulations and provides yearly training to staff.   Assist director in modifying policy and procedure as needed to insure compliance with insurance contracts.   Maintain file documenting regular quality assurance chart reviews and utilization reviews.   Assist staff in obtaining preauthorization for continued treatment from insurance companies for clients.
  • Serve as monitor/liaison for 3rd party billing company.   Monitor billing for accuracy by maintaining file of weekly billing for each clinician, reviewing billing company reports each month, and conducting periodic sampling of outcomes for billing for specific weeks. Work with billing company to credential and re-credential all clinicians as needed.
  • Serve as Counseling Center outreach coordinator, tracking clinician outreach activity and overseeing student groups affiliated with the Counseling Center.
  • Oversee Counseling Center technology requirements as related to record-keeping, web presence and HIPPA compliance for security.  Serve as liaison to CITS and Titanium, Inc. to document server integrity and privacy compliance. Assist with maintenance/updates to electronic medical records software systems.
  • Provide culturally-informed care to students with an emphasis on promoting mental health of students who identify from culturally marginalized, oppressed and underrepresented groups, and international culture.
  • Provide individual and group counseling to undergraduate and graduate students.
  • Engage in outreach activities with multicultural student groups intended to promote increased access to services.
  • Initiate and implement effective outreach programs, presentations and workshops for historically marginalized or underrepresented populations.
  • Responsible for strengthening outreach connections and coordinating student support with diversity partners on campus (i.e., Unity House, International Student and Scholar Center, Center for Women, Gender and Sexuality, Navitas).
  • Assist with selection, training, supervision, back-up coverage and evaluation of doctoral and masters-level interns.  
  • Serve as a professional consultant to students’ parents, outside agencies and hospitals, and to students’ other health care providers.
  • Serve as a professional consultant to faculty, administrators, staff and student groups on matters related to students’ well being or the design and implementation of strategies for making the campus environment conducive to interpersonal learning and personal growth.
  • Administer and interpret self-report measures and therapy outcome measures as needed. 
  • Serve as referral resource to community mental health and social services providers for faculty, staff and students.
  • Consult and assist in various skill-training programs for counseling center interns, residence hall staff, orientation leaders, and other university employees.
  • Cover walk-in/urgent care hours, intake appointments and crisis intervention as assigned.
  • Contribute, develop, and assist with providing in-service training and information to staff and interns with focus on multi-cultural issues.
  • Work closely with the Office of Human Resources to foster collaboration and communication pertaining to University and diversity matters.
  • Serve on university committees and work groups as assigned.
  • Coordinate/update end of semester counseling center student satisfaction survey.
  • Work with the Director in the development and review of agency policies and procedures, and protocols for client and emergency management.
  • Attend division meetings in the Director’s absence as needed.
  • Other related duties as assigned.


EDUCATION:Doctorate in Clinical or Counseling Psychology.


Significant (over five years) clinical experience

Two years administrative experience

At least one year of demonstrated experience providing culturally-proficient clinical services to diverse and underrepresented populations, including students of color, international students, and/or students who identify as LGBTQIA.                                           

Experience with crisis management for psychiatric emergencies.

OTHER: Licensed or eligible for Massachusetts licensure as a psychologist. License must be obtained within one year of hire.  Available for weekend/evening hours on occasion as required.  Local and regional travel required.


  • Thorough knowledge of the principles and practices of clinical and counseling psychology as applied to the developmental needs and issues of students in a university setting. 
  • Thorough knowledge of the principles and practices of psychological testing.
  • Thorough knowledge of mental illness and diagnostic categories.   Familiarity with medications used to treat depression, anxiety and attention deficit disorder.
  • Thorough knowledge of the developmental issues of 17 to 25-year-olds.
  • Demonstrated attentiveness to intersectionality and multicultural competency.
  • Ability to instruct others in psychological theory and technique.   Ability to instruct others in an array of self-management skills.
  • Ability to adhere to professional ethical code of conduct.   Ability to utilize clinical supervision and consultation appropriately. Ability to work as part of a multidisciplinary team.
  • Ability to develop and maintain cooperative relationships with other offices and outside agencies.  
  • Knowledge of FERPA/HIPPA regulations and Quality Assurance procedures.   Ability to work with insurance companies and monitor billing systems.


  • Knowledge of developmental theories and personal and group psychotherapy theory and techniques.
  • Ability to provide accurate diagnostic evaluations and appropriate psychiatric referrals.
  • Up-to-date knowledge of psychotropic medications and psychological, cognitive and vocational testing.
  • Crisis intervention skills.
  • Sufficient knowledge and experience to supervise doctoral level interns.
  • Previous experience with 3rd party insurance procedures.
  • Previous experience using electronic medical records.

NOTE:  Other job related duties and responsibilities may be assigned and/or the job description changed periodically to reflect changing organization needs.

NOTE:  All position descriptions need to be completed and approved before recruiting activities begin. All updated or revised administrative position descriptions must be approved by the appropriate Vice Chancellor/designee and the Senior Associate Vice Chancellor for Talent & Diversity/designee. All new administrative position descriptions must be approved by the Vice Chancellor/designee, and the Senior Associate Vice Chancellor for Talent & Diversity. If applicable, the Office of Human Resources will provide notice to and consult with the union representative.                                                                                                                                                                                                                                                                                                               

Applicant must be authorized to work in the United States on a full time basis. Sponsorship is not available.

The deadline for INTERNAL candidate is September 13, 2018. The review of applications will begin September 14,2018 and continue until the position is filled.


To apply please submit a letter of interest, current resume and the contact information for three professional references.



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