Employment Opportunities

The University's best practices is to build and/or support student academic success and retention, and assist in meeting strategic objectives for persistence and timely graduation of all the student population.

Coordinator of Connect Program

Apply now Job no: 494500
Work type: Staff Full Time
Categories: Other Staff Positions

OFFICIAL TITLE: Coordinator of Connect Program       

DIVISION:  Academic Affairs                                                                                       

DEPARTMENT: Advising, Support & Planning Office

BARGAINING UNIT STATUS: ESU Cat 13                  

EEO STATUS:   3.2          

JOB CODE:  023


SALARY: https://www.umassd.edu/hr/policiesandlaws/unioncontracts/

REPORTS TO: Director of the Advising, Support and Planning Office

SUPERVISES: Oversees student workers, peer mentors, and work study students when they are working in the department.  


The Coordinator of the Connect Program supports students admitted to the alternative admissions program Connect including coordinated access to academic support services, advising support, and information about appropriate resources and opportunities. Counsels high-risk students individually and collectively on achieving academic success, social and adjustment issues. The incumbent communicates with the multiple campus departments as well as with faculty advisors on academic and social/emotional concerns of students.

Follows the University’s best practices to build and/or support student academic success and retention, and assist in meeting strategic objectives for persistence and timely graduation of all the student population.


  • Oversees the planning, development, and implementation of all phases of the Connect Program.
  • Creates, maintains, and develops resources and workshops targeted to improving academic outcomes for students in Connect.
  • Creates, maintains, and develops summer bridge programs to enhance student transition and engagement with the University.
  • Utilizes the retention software and other data to coordinate appropriate interventions and services for at-risk students in alternative admissions programs.
  • Analyzes program reports to identify students in academic jeopardy in order to build and develop strategies for academic success.
  • Recruits, selects, trains and supervises Peer Mentors as they work with students in the Connect Program to provide resources and support with academic and transitional issues.
  • Creates documents and online information to assist the students’ transition from high school to college: as well as First Year to Second-Year academically and socially.
  • Explains program and degree requirements to prospective students and parents.
  • Compiles information and completes Annual Report for the Connect Program.
  • Promotes new opportunities and/or technology in collaboration with other departments on campus in an effort to continue building better student engagement on campus (e.g, “Involvio app.”).
  • Plans programming for new student orientations, open houses and accepted student days
  • Advises students reporting to the Advising, Support and Planning Office during peak registration time periods.
  • Participates in local, regional and national conferences as well as various professional associations to keep abreast of current issues.
  • Performs other duties as assigned.


EDUCATION: Bachelor’s Degree

EXPERIENCE: Demonstrated (over 3 years) experience advising undergraduate students and previous experience with retention programs in an institution of higher education.

Experience with program management and development. 

OTHER: Must be able to work morning, evening and/or weekend hours as needed during peak enrollment periods and special functions; occasional local and regional travel as needed.


  • Research and analytical skills.
  • Excellent written and verbal communication skills including presentations.
  • Exceptional organizational skills.
  • Able to counsel students in severe academic difficulty.
  • Ability to work with a wide range of people in a quickly changing and complex environment.
  • Demonstrated experience to lead through persuasion rather than direct authority.


  • Master’s degree in higher educational counseling, student development, or related field.
  • Excellent critical thinking and analytical skills.
  • Excellent administration skills.
  • Experience advising online students.
  • Significant experience with diverse student populations.
  • Demonstrated experience developing programming for undergraduate populations.

Applicants must be authorized for employment in the U.S. on a full time basis. Employment-based visa sponsorship not available.

To apply please submit a letter of interest, current resume and the contact information for three professional references. 

                                 The deadline for Internal applicants is August 27, 2018.

           The review or deadline will begin August 28, 2018 and continue until the position is filled. 



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